Chinese New Year Holiday Notification
From Jan. 30th to Feb. 6th is the Chinese Spring Festival Holidays, shipments and message reply will delay during the holidays. Online self-service shopping remains available.
1. CN warehouse: Orders placed during Jan. 29th to Feb. 6th will delay. Shipments will be shipped out after the holiday (Feb. 7th).
Orders for Vasto: air freight and sea shipping are already paused since Jan 25th because of the coming holidays. These orders will be shipped after the holidays.
2. Overseas warehouses (US/CA/DE/UK): Order handling time will be extended to 3 days.
3. Facebook support & e-mail support will delay. Messages handling time will be extended to 3 days.
Due to the different time zone, email support will be replied within 48 hours.
In order to confirm the issues you met and solve the issues faster, the email with a video can really help us, so please send us a video if you can.